InstaSafe | Android ISA App Connection Error: Invalid OTP

Android ISA App Connection Error "Invalid OTP"

This Article highlights the steps to be taken in case users are unable to connect the ISA App on Android devices and the error message is "Invalid OTP".

Issue

Post installation, on attempting to connect the ISA App on Android devices, an error message is received: "Invalid OTP"



This error is seen in case an Invalid or Expired OTP has been provided and the Two-Factor Authentication has failed. 

Solution

The OTPs received over Email and SMS, and the TOTPs (time-based OTPs) from integrated authenticator apps have a validity of 2 minutes. From the time the authentication attempt is made, the OTP must be submitted within the 2 minute window. Failure to do so, could lead to such an error.

In case the issue persists, please contact your organization's IT Team

If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support


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