InstaSafe | Install the ISA iOS App

Install the ISA iOS App

This Article provides guidance on how to install the ISA App on iOS

Step 1: Login to the ISA Portal

Once the Administrators of your organization provision your User Profile in the InstaSafe Secure Access (ISA) Management Console, a Welcome Email would be sent on your registered email ID. Tap on ‘Company Signin’.

 
The ISA portal (https://<<company>>.instasafe.com) specific to your organization would open up. You could make use of the credentials provided by your organization's Admins to login to the portal.



In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered in order to proceed.
Depending on the type of deployment setup opted for by the organization, these credentials may either be the Domain Credentials (synced with the corporate IAM) or created locally in the ISA Management Console by the Admins. In some cases, the Admins might even allow users to set their own ISA passwords. In this case, users would receive an email through which they could set their own passwords, in addition to the regular 'welcome email'. 

It is expected that the Admins convey this information to all users of the organization that would be making use of the ISA solution.

Users that are locally provisioned can change their passwords within the ISA portal once logged in.

Step 2: Download the ISA App

Once logged in, you can download the ISA User Agent depending on your device OS. This guide focuses on the installation of the ISA iOS App.



Tapping on 'iOS' will direct you to the Apple App Store page of the ISA App. The link for this is https://apps.apple.com/in/app/instasafe-secure-access/id1499302277#?platform=iphone
In some cases, the Admins might silently deploy the ISA App across company owned devices with the help of a Mobile Device Management solution and we can skip directly to Step 4.

Step 3: Install the ISA App

Tap ‘Get’ to begin installation of the ISA App



Launch the App once installed

Step 4: Configure the ISA App

In order to configure the ISA App with a particular user profile, the following details need to be entered
  1. Company: <<company>> which is part of the ISA portal URL for you organization
  2. Username: same as the username used to login to the ISA portal
  3. Password: same as the password used to login to the ISA portal


Tap 'Login' to proceed.
'Comapany' and 'Username' fields are case sensitive. Kindly contact the Admin of your organization's ISA account in case the credentials provided don't work.

In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered in order to proceed.

Step 5: Connect the ISA App

Once logged in, you can connect the ISA App



With the ISA App connected, you should now be able to access your organization's internal applications as per the Access Policies defined.
Depending on the 'Authentication Type' selected by the Admins, you might be prompted to enter your credentials in order to connect the ISA App during subsequent connection attempts.

In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered.

This would need to be repeated each time you wish to connect.
It is expected that the Admins of the organization provide all users a list of their individual network entitlements, the respective FQDNs/IP Addresses of the application servers and their login details.
In case you are unable to install the ISA App by following these steps, please contact your organization's IT Team

If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support

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