InstaSafe | ISA Portal Login Error: Invalid OTP has been provided

ISA Portal Login Error "Invalid OTP has been provided"

This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Invalid OTP has been provided"

Issue

On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: "Invalid OTP has been provided"




Solution

This error is seen in case an Invalid or Expired OTP has been provided and the Two-Factor Authentication has failed. The OTPs received over Email and SMS, and the TOTPs (time-based OTPs) from integrated authenticator apps have a validity of 2 minutes. From the time the authentication attempt is made, the OTP must be submitted within the 2 minute window. Failure to do so, could lead to such an error.

In case the issue persists, please contact your organization's IT Team

If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support

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