InstaSafe | ISA Portal Login Error: Something has gone wrong

ISA Portal Login Error "Something has gone wrong"

This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Something has gone wrong" 

Issue

On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: "Server Error. Something has gone wrong"



This error message indicates an unhanded exception when trying to login, due to which the page could not be correctly rendered. Most probable cause is a discrepancy with the User's Profile provisioned in the ISA Portal, especially those synced via AD/LDAP Authentication Profiles.
If you are an end-user, please contact your organization's IT Team

If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support


    • Related Articles

    • ISA Portal Login Error "Can't contact LDAP server"

      This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Can't contact LDAP server" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: ...

    • ISA Portal Login Error "Invalid Credentials"

      This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Invalid Credentials" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: ...

    • ISA Portal Login Error "User account is suspended"

      This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "User account is suspended" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: ...

    • ISA Portal Login Error "Invalid OTP has been provided"

      This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Invalid OTP has been provided" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is ...

    • ISA Portal Login Error "User Subscription is no longer valid"

      This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "User Subscription is no longer valid" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message ...