ISA Portal Login Error "Something has gone wrong"
This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Something has gone wrong"
Issue
On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: "Server Error. Something has gone wrong"
This error message indicates an unhanded exception when trying to login, due to which the page could not be correctly rendered. Most probable cause is a discrepancy with the User's Profile provisioned in the ISA Portal, especially those synced via AD/LDAP Authentication Profiles.
If you are an end-user, please contact your organization's IT Team
If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support