InstaSafe | ISA Release Notes June 2021

ISA Release Notes June 2021

This Article serves as the Release Notes for the ISA Windows Integrated MFA feature incorporated in the InstaSafe Secure Access (ISA) solution.

Why this feature was introduced

Two Factor Authentication was required with Always ON ISA connection. However, Two Factor Authentication was not available for Always ON due to its non-interactive mode as OTP worked only in interactive mode. This feature implements the ISA Two Factor Authentication during the login to Windows.

How this feature works

  1. When User logs into his windows machine, along with username/password, he will be asked for an OTP. Only after the OTP authentication is successful, ISA will get connected
  2. When User logs into his windows machine in offline/flight mode, he will not be asked for OTP. In this case, ISA will not get connected
  3. User will not be asked OTP for 8 hours (business day) once first time OTP authentication is successful
  4. User will not be asked OTP in case his profile on the InstaSafe Console is not configured for Two-Factor Authentication
  5. When the user unlocks his machine from sleep mode, he will not be asked for OTP if he has successfully entered OTP earlier in less than 8 hours. (This feature has been provided currently as part of the 8hr window of no-OTP prompts)
  6. All attempts to login to the windows machine will be logged on the InstaSafe Console. OTP failures and success will be logged under event logs

Prerequisites and Configuration required

  1. ISA Agent should be installed prior to the InstaSafe Authenticator setup.
  2. The username on the Windows machine should also exist on the InstaSafe Console with same name for Two Factor Authentication.
  3. ISA Always ON mode is required to get started automatically by the credential provider.
  4. “Extended Validation for Certs” mode should be enabled for the company. (please contact InstaSafe Support for getting it Enabled)
  5. Authentication Type should be set to “Certificate” for User/User Group. (refer Screenshot below)
  6. Two Factor Authentication should be enabled for User/User Group. (refer Screenshot below)


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