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Logs and Reports
InstaSafe Secure Access allows you to conveniently access comprehensive on-demand information regarding historic and current user activity as well as other records with the help of several log files and also generate extensive reports in various ...
Event Logs
This KB article describes the information listed on this page and how to manage them. The LOGS & REPORTS > Event Log page lists the event logs. By default, the following information is listed on the page Time – The time of the event in YYYY:MM:DD ...
ISA App Logs "Server poll timeout"
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the message seen in the ISA App Logs is "Server poll timeout" Issue "Server poll timeout, restarting" is a message that indicates that the OpenVPN ...
User Agent
A User Agent is a lightweight software client that must be installed on the endpoint devices and allows users to request access to applications. The Agent will connect you to the appropriate applications only after the multitude of security checks ...
Tech Support Feature
A company’s console in Instasafe Secure Access is accessible solely by the company admins. For troubleshooting purposes or in case any assistance is needed, you can grant an InstaSafe Tech Support engineer access to your company’s console for a ...