Windows ISA App Connection Issue Wi-Fi Adapter Disconnects Automatically
On Microsoft Windows devices, it might be noticed in extremely rare scenarios that the Wi-Fi Adapter disconnects from the internet immediately after the ISA App connects. The issue is most likely being caused due to one of the reasons mentioned below.
Option 'Disable Upon Wired Connect' selected for the Wi-Fi Adapter
You could refer to this link for more info on this topic. There could also be some issue with the adapter itself, and updating the driver software could help with this
Option ‘LAN/WLAN switching’ Enabled at the BIOS
You could refer to this link for more info on this topic. This feature/option name might vary as per the device manufacturer or may be absent altogether from BIOS/UEFI settings
Group Policy Setting to turn off Wi-Fi automatically
You could refer to this link for more info on this topic
In case the issue persists, please contact your organization's IT Team
If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support