Windows ISA App Installation Error "Invalid username/password"
This Article highlights the steps to be taken in case users are unable to configure the ISA App on Microsoft Windows devices post installation and the error message is "Invalid username/password"
Issue
Post installation, on attempting to configure the ISA App on Microsoft Windows devices, an error message is received "Invalid username/password".
This error message is seen when the authentication request is rejected
Solution
Open the ISA Portal in a web browser (preferably Internet Explorer) and check if you're able to login with the same credentials.
If you're unable to login, make a note of the error message received and refer the appropriate KB Article here for further guidance:
https://support.instasafe.com/portal/en/kb/isa/troubleshooting/isa-portal-login-issues
In case the login works fine in the ISA Portal, please reach out to your organization's IT Team for assistance.
If you are an Admin of the organization's ISA Account and need assistance, contact
InstaSafe Support
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