InstaSafe Technologies
            Knowledge Base InstaSafe Secure Access Troubleshooting

            InstaSafe SecureAccess: Acquiring Logs


            The below mentioned log files are required by our technical support to assist you with resolving InstaSafe SecureAccess issues promptly.


            ISA Log File Location:

             

            File name: {your Organisation short name}.log

             

            Default location of the log file:

             

            For Windows 64 Bit:

            C:\Program Files (x86) \InstaSafe\log

             

            For Windows 32 Bit:

            C:\Program Files\InstaSafe\log 

             

            For Linux OS:

            Open the Terminal window and navigate to the below location.

            /var/log/Instasafe


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