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            Knowledge Base InstaSafe Secure Access User Configuration User Agent Installation Microsoft Windows

            Installing the InstaSafe User Agent on Microsoft Windows

            Step 1: Logging into the InstaSafe Console

            Once the Administrators of an organization provision a user in the InstaSafe Secure Access (ISA) console, a Welcome Email would be sent on the user's registered email ID.


            Click on ‘Company Signin’ 

            The ISA console specific to the user's organization would open up. (https://<<company>> Users can make use of the credentials provided by their organization's Admins to login to this console.

            Depending on the type of deployment setup opted for by the organization, these credentials may either be the Domain Credentials (synced with the corporate IAM) or created locally in the ISA console by the Admins. In some cases, the Admins might even allow users to set their own ISA passwords. In this case, users would receive an email through which they could set their own passwords, in addition to the regular 'welcome email'. 
            It is expected that the Admins convey this information to all users of the organization that would be making use of the ISA solution.

            Step 2: Downloading the InstaSafe User Agent

            Once logged in, you can download the respective installation file depending on your device OS. This guide focuses on the Windows Installation of the InstaSafe User Agent.

            Click on 'Windows' to download the Windows executable file of the InstaSafe User Agent.
            In some cases, the Admins might silently deploy and install the InstaSafe User Agent on the end-points using GPOs or an SCCM. In this case, the users would only be required to configure the InstaSafe User Agent with their credentials on their respective machines. However, that is out of scope for this guide.

            Step 3: Installing the InstaSafe User Agent

            Run the downloaded executable file (as Administrator)

            Click on ‘I Agree’ to accept the License Agreement and begin the installation
            Click on ‘Close’ once the installation is complete


            Step 4: Configuring the InstaSafe User Agent

            Users must enter their credentials (same as the one used to login to the console) in the window that pops-up to configure the InstaSafe User Agent with their own profile

            Once the credentials have been correctly entered, this confirmation message should show up. Click on 'OK' to proceed.

            Step 5: Connecting the InstaSafe User Agent

            A shortcut named 'InstaSafe Agent' would get created on the desktop.

            Double click and run, to launch the UI of the InstaSafe User Agent.
            Depending on the 'Authentication Type' selected by the Admins, users might be prompted to enter their credentials in order to connect the InstaSafe User Agent. This would need to be repeated each time the user wishes to connect.
            The InstaSafe User Agent would now be launched and an InstaSafe icon should show up in the notification tray of the taskbar at the bottom right corner of the desktop. 

            Double click the icon to bring up the real time connection status.
            The real time connection status display several logs that are useful for troubleshooting any issues that might crop up.

            Once connected, a notification banner should get displayed at the bottom right corner of the desktop. It would also mention the InstaSafe IP assigned.

            With the InstaSafe User Agent connected, users would be able to access the private applications as per the Access Policies defined.
            It is expected that the Admins provide all users a list of their individual network entitlements, the respective FQDNs/IP Addresses of the application servers and their login details.

            Updated: 01 Apr 2019 06:04 PM
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