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            Knowledge Base InstaSafe Secure Access User Configuration Installing the ISA User Agent Microsoft Windows

            Installing the ISA User Agent (MSI) on Microsoft Windows

            This guide focuses on installing the MSI version of the ISA User Agent. You can find the guide on installing the regular ISA User Agent via .exe file here.

            Step 1: Install the ISA User Agent

            The Administrators of the organization's InstaSafe Secure Access (ISA) account will provide users with the MSI package to install the ISA User Agent along with the appropriate credentials to be used. Run the ‘InstaSafe-Agent.msi’ file by simply double-clicking it.

            Step 2: Configure the ISA User Agent

            Locate the InstaSafe Folder created in the system. The path would typically be: C:\Program Files (x86)\InstaSafe\

            Navigate to the ‘bin’ folder. Locate the file ‘clientconfig.exe’, right click and run it as Administrator


            You would now be prompted to enter the Login URL unique to your company. This would typically be <<company>> where <<company>> would be replaced by organization's name as provisioned in the ISA portal. In case of any clarifications needed with regards to this, please reach out to the Admins of your organization.

            Users must enter their credentials in the window that pops-up to configure the ISA User Agent with their own profile.

            In case Two Factor Authentication has been configured, an OTP received on the user's registered email ID or phone number would need to be entered in order to proceed.

            Depending on the type of deployment setup opted for by the organization, these credentials may either be the Domain Credentials (synced with the corporate IAM) or created locally in the ISA Management Console by the Admins. In some cases, the Admins might even allow users to set their own ISA passwords. In this case, users would receive an email through which they could set their own passwords, in addition to the regular 'welcome email'. 

            It is expected that the Admins convey this information to all users of the organization that would be making use of the ISA solution.

            Users that are locally provisioned can change their passwords within the ISA portal once logged in (https://<<company>>

            Once the credentials have been correctly entered, this confirmation message will show up. Click on 'OK' to proceed.

            Step 3: Connect the ISA User Agent

            A shortcut named 'InstaSafe Agent' should be created on the desktop.

            Double click and run, to launch the UI of the ISA User Agent.
            Depending on the 'Authentication Type' selected by the Admins, users might be prompted to enter their credentials in order to connect the ISA User Agent. 

            In case Two Factor Authentication has been configured, an OTP received on the user's registered email ID or phone number would need to be entered in order to connect.

            This would need to be repeated each time the user wishes to connect.
            The ISA User Agent would now be launched and an icon bearing the InstaSafe Logo should show up in the notification tray of the task-bar at the bottom right corner of the desktop. 

            Double click the icon to bring up the real time connection status.
            The real time connection status display several logs that are useful for troubleshooting any issues that might crop up.

            Once connected, a notification banner should get displayed at the bottom right corner of the desktop. It would also mention the ISA IP assigned.

            With the ISA User Agent connected, users would be able to access their organization's internal applications as per the Access Policies defined.

            It is expected that the Admins provide all users a list of their individual network entitlements, the respective FQDNs/IP Addresses of the application servers and their login details.

            Updated: 28 Jun 2019 01:56 AM
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