Devices

Devices

Devices are objects created either automatically or manually containing certain information about the client computers that connect to the ISA web console. When a client that has the ISA User Agent installed connects to the web console, Instasafe Secure Access (ISA) automatically captures certain information and creates an object with this information. Device objects can also be manually created.  

On the Devices page under DEVICES & CHECKS on the left-side menu of the ISA web console, you can view the following information 

Devices: List of devices either captured automatically or manually added. Each device object has the following information:

  1. Name – The name of the object. The name could either be automatically created or manually set. If automatic, the name is the concatenation of the username of the remote user, the string “device”, and a number separated by underscores. The number represents the number of devices this user has connected with. For example, user_device_1. 

  2. MAC Address – This is the address of the physical network adapter of the connecting client. This allows for the identification of the client by its hardware or MAC address. 

  3. Operating System Name – The name of the OS as represented within the OS. 

  4. Serial Number – The host’s BIOS serial number. 

  5. UUID – The client computer’s Universally Unique Identifier (UUID) 

  6. Status – The status of a device is:

  1. pending-approval

  2. suspended

  3. enabled

When a device is in pending approval or suspended status, if Device Binding is enabled for the user, the user will not be able to connect. The device status must be set to enabled.



A device can be edited by clicking on its name.  The device status can be set on the Device Details window. To edit the device, click on the Edit button. 


Add: Click this button to manually register a device. Enter the following information in this window:

  1. Name: Enter a name for this device. The name must not have spaces.  Hyphens or underscores are allowed. Maximum characters allowed is 30.

  2. OS: Enter the OS name. 

  3. MAC Address: Enter the MAC address of the physical network adapter that connects to the ISA web console. 

  4. Serial Number: Enter the BIOS serial number of the host.  

  5. UUID: Enter the UUID of the host.

Bulk operations perform activation, suspension, deletion of devices en masse. In the Bulk Operations for Devices window, perform the following actions:

  1. Select the bulk operation

    1. Activate – Activate devices

    2. Suspend – Suspend devices

    3. Delete – Deletes devices 

  2. Download sample template

    1. Download a sample file in CSV format 

    2. Add the names of the devices into the file

  3. Upload the file in the required CSV format 

    1. Choose file – Locate the file with device names in CSV format

    2. Upload – Upload the file to activate, suspend, or delete the devices in the file 

CSV: Download the list of devices in CSV. When clicked, an email will be sent to the logged-in administrator’s email address with the link to download the file. This file can also be used for bulk operations. 

Page View: You can navigate the list by selecting the page number from the drop-down list.

Keyword search box: Search for a device by entering a keyword of the device name, MAC address, OS name, or UUID. 

For more information, refer to the KB article, Performing Bulk Operation on Device List.