Live Users

Live Users

This KB article describes the information listed on Live Users page and how to manage them.

The Live Users page on the ISA web portal displays the list of users currently logged in via ISA User Agents. The page can be used by administrators to monitor users in real-time and disconnect them, if required. ISA web portal logins are not listed on this page.  
Information
The following information is listed on the page

  • User login Id – The username used to connect using the ISA User Agent. The list also includes the built-in user daemon InstaSafeHelper. The InstaSafe Helper is a daemon service running in the background. The daemon helps in forming a tunnel between the ISA web portal and the ISA controller. When a configuration is performed on the portal, the daemon helps in syncing the configuration to the ISA Controller. 

  • Login Time – The login time of the user in YYYY-MM-DD HH:MM:SS format. 

  • Public IP – The public IP address of the user. 

  • Country – Name of the country the user is logged in from. 

  • VPN IP – The virtual IP address assigned to the user. 

  • NAS IP – The Network-Attached Storage IP address 



Disconnect
The Disconnect button will disconnect the ISA user agent connection within two minutes of pressing the button. 


Download Live Users List

ISA web portal administrators can download the complete list of live users by clicking the CSV button on the Live Users page. An email with the link to download the file in CSV format is sent to the logged-in administrator’s email address. The file has the following information:

  • User login Id – The username used to connect using the ISA User Agent. 

  • Group Name - The name of the user group the user is a member of. 

  • Login Time – The login time of the user in YYYY-MM-DD HH:MM:SS format. 

  • Public IP – The public IP address of the user. 

  • Country – Name of the country the user is logged in from. 

  • VPN IP – The virtual IP address assigned to the user. 

  • NAS IP – The Network-Attached Storage IP address 

  1. Click the CSV button.
  1. A message that an email is scheduled to be sent to the administrator’s email address is displayed. 
  1. Click Download File within the email.
  1. View the file in a spreadsheet application.


Sorting the Live Users List
You can list by Public IP, Country, VPN IP, or NAS IP. Click the up/down arrow alongside respective header fields. 


Conclusion
The Live users page of the ISA web portal allows the administrator to view connected users in real-time, disconnect them, and download the list of users in CSV format. 


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