ISA | Miscellaneous | Knowledge Base

Miscellaneous
How to view Subscriptions ?
As a company administrator account you can view the subscription history from InstaSafe Cloud console. Login to the cloud console as an administrator. In the Dashboard select subscription renewal.The hyper link will navigate to the subscription list. ...
Sub Admins
Sub admins are users provisioned in the InstaSafe Secure Access console that can be given certain elevated privileges to the console in order to perform specific tasks.
Tech Support Feature
A company’s console in Instasafe Secure Access is accessible solely by the company admins. For troubleshooting purposes or in case any assistance is needed, you can grant an InstaSafe Tech Support engineer access to your company’s console for a ...
Making use of internal DNS and WINS servers
InstaSafe Secure Access (ISA) allows you to specify your organization's internal DNS or WINS server details. These settings would be applied to all remote users upon connecting the ISA client on their machines allowing them to make use of the FQDN or ...
User Settings
InstaSafe Secure Access allows you to specify various settings for provisioned users. The guides below will assist you in managing these settings.

Popular Articles
ISA App Log File
The ISA App, once successfully installed and configured, generates Connection Logs that could be extremely helpful in troubleshooting issues that may crop up. Depending on the device OS, the Log File location is as follows: Locating the ISA App Log ...
Windows ISA App Installation Error "Error fetching user configuration. This could be due to Internet connectivity issues"
This Article highlights the steps to be taken in case users are unable to successfully configure the ISA App on Microsoft Windows devices post installation and the error message is "Error fetching user configuration. This could be due to Internet ...
What is InstaSafe Zero Trust Network Access?
InstaSafe combines the disparate needs of security and access of the digital worker into a single cloud delivered scale-out platform, that can be deployed in minutes, and managed via intuitive policy-based management. It introduces a new software ...
InstaSafe Gateway Agent
The InstaSafe Gateway Agent is a lightweight software agent that sits in front of your on-premise or cloud hosted applications. The guides below will assist you with downloading the appropriate Gateway Agent.
ISA Portal Login Error "Invalid Credentials"
This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Invalid Credentials" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: ...

Miscellaneous