InstaSafe | Install the ISA App on Microsoft Windows

Install the ISA App on Microsoft Windows

This Article provides guidance on how to install the ISA App on Windows
The ISA App is unique to every organization. The windows installer for an organization would only work for users provisioned in that specific ISA Account.

Elevated Admin Privileges along with internet access would be required at the time of installation.

Step 1: Login to the ISA Portal

Once the Administrators of your organization provision your User Profile in the InstaSafe Secure Access (ISA) Management Console, a Welcome Email would be sent on your registered email ID. Click on ‘Company Signin’.
 


The ISA portal (https://<<company>>.instasafe.com) specific to your organization would open up. You could make use of the credentials provided by your organization's Admins to login to the portal.



In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered in order to proceed.
Depending on the type of deployment setup opted for by the organization, these credentials may either be the Domain Credentials (synced with the corporate IAM) or created locally in the ISA Management Console by the Admins. In some cases, the Admins might even allow users to set their own ISA passwords. In this case, users would receive an email through which they could set their own passwords, in addition to the regular 'welcome email'. 

It is expected that the Admins convey this information to all users of the organization that would be making use of the ISA solution.

Users that are locally provisioned can change their passwords within the ISA portal once logged in.

Step 2: Download the ISA App

Once logged in, you can download the respective installation file depending on your device OS. This guide focuses on the Windows Installation of the ISA App.



Click on 'Windows' to download the Windows executable file of the ISA App.
In some cases, the Admins might silently deploy and install the ISA App on the end-points using GPOs or an SCCM. In such a scenario, users might only be required to configure the ISA App with their credentials on their respective devices. However, that is out of scope for this guide.

Step 3: Install the ISA App

Run the downloaded executable file (as Administrator)



Click on ‘I Agree’ to accept the License Agreement and begin the installation
Click on ‘Close’ once the installation is complete

 


Step 4: Configure the ISA App

Enter your credentials (same as the one used to login to the ISA portal) in the window that pops-up to configure the ISA App with your User Profile

 

In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered in order to proceed.
Once the configuration is complete, this confirmation message will show up. 



Click on 'OK' to proceed.

Step 5: Connect the ISA App

A shortcut named 'InstaSafe Agent' would get created on the desktop.



Double click and run, to launch the UI of the ISA App.
Depending on the 'Authentication Type' selected by the Admins, users might be prompted to enter their credentials in order to connect the ISA App. 

In case Two Factor Authentication has been configured, an OTP  will be sent to your registered email ID and mobile number which would need to be entered in order to proceed.

This would need to be repeated each time you wish to connect.
The ISA App would now be launched and an icon bearing the InstaSafe Logo should show up in the notification tray of the task-bar at the bottom right corner of the desktop. 



Double click the icon to bring up the real time connection status.
The real time connection status display several logs that are useful for troubleshooting any issues that might crop up.



Once connected, a notification banner should get displayed at the bottom right corner of the desktop. It would also mention the ISA IP assigned.



With the ISA App connected, you should now be able to access your organization's internal applications as per the Access Policies defined.
It is expected that the Admins of the organization provide all users a list of their individual network entitlements, the respective FQDNs/IP Addresses of the application servers and their login details.
In case you are unable to install the ISA App by following these steps, please contact your organization's IT Team

If you are an Admin of the organization's ISA Account and need assistance, contact  InstaSafe Support

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