Reconfigure the ISA App on iOS
The ISA App must always be associated with a User Profile in order to connect successfully. This Article provides guidance on how to configure a new User Profile on a device where the ISA App is already configured for another user. Such a need would typically arise in cases where company-owned devices are re-assigned.
The ISA App for iOS is common across all organizations.
Step 1: Uninstall the ISA App
Locate the ISA App installed on the device. Long-press the app icon and then tap 'Delete App'
Step 2: Reinstall the ISA App
Head over to the Apple App Store and download the ISA App: https://apps.apple.com/in/app/instasafe-secure-access/id1499302277#?platform=iphone
Tap ‘Get’ to begin installation of the ISA App. Launch the App once installed
Step 3: Configure the ISA App
In order to configure the ISA App with a particular user profile, the following details need to be entered
- Company: <<company>> which is part of the ISA portal URL for you organization
- Username: same as the username used to login to the ISA portal
- Password: same as the password used to login to the ISA portal
Tap 'Login' to proceed.
Depending on the type of deployment setup opted for by the organization, these credentials may either be the Domain Credentials (synced with the corporate IAM) or created locally in the ISA Management Console by the Admins. In some cases, the Admins might even allow users to set their own ISA passwords. In this case, users would receive an email through which they could set their own passwords, in addition to the regular 'welcome email'.
It is expected that the Admins convey this information to all users of the organization that would be making use of the ISA solution.
Users that are locally provisioned can change their passwords within the ISA portal once logged in (https://<<company>>.instasafe.com).
'Comapany' and 'Username' fields are case sensitive. Kindly contact the Admin of your organizations ISA account in case the credentials provided don't work.
In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered in order to proceed.
Step 4: Connect the ISA App
Once logged in, you can connect the ISA App
With the ISA App connected, you should now be able to access your organization's internal applications as per the Access Policies defined.
Depending on the 'Authentication Type' selected by the Admins, you might be prompted to enter your credentials in order to connect the ISA App during subsequent connection attempts.
In case Two Factor Authentication has been configured, an OTP will be sent to your registered email ID and mobile number which would need to be entered.
This would need to be repeated each time you wish to connect.
It is expected that the Admins of the organization provide all users a list of their individual network entitlements, the respective FQDNs/IP Addresses of the application servers and their login details.
In case you are unable to reconfigure the ISA App by following these steps, please contact your organization's IT Team
If you are an Admin of the organization's ISA Account and need assistance, contact InstaSafe Support
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