This Article highlights the steps to be taken in case users are unable to connect the ISA App on Microsoft Windows devices and the error message is "The computer is in offline mode". Issue On attempting to connect the ISA App on Microsoft Windows ...
This Article highlights the steps to be taken in case users are unable to connect the ISA App on Microsoft Windows devices and the error message is "Host Compliance Failed". Issue The ISA App is unable to connect on Microsoft Windows devices, an the ...
This Article highlights the steps to be taken in case users are unable to connect the ISA App on Microsoft Windows devices and the error message is "Server Returned Error with code: 0000001". Issue On attempting to connect the ISA App on Microsoft ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and is stuck in a 'Connecting' state. Issue The ISA App on Windows fails to connect as expected and the ISA App UI indicates that it is stuck in a ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the error message is "Username/Password is Incorrect. Do you want to retry." Issue The ISA App on Windows fails to connect as expected and the ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the error message is "User Profile could not be read. Please restart the InstaSafe Service to update". Issue The ISA App on Windows fails to connect ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the error message is "There is a conflict in config files". Issue The ISA App on Windows fails to connect as expected and an error message is ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the error message is "Device OS does not match any of the configured devices". Issue The ISA App on Windows fails to connect as expected and some or ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the error message is "Device OS does not match any of the configured devices". Issue The ISA App on Windows fails to connect as expected and the ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and the error message is "This device is not permitted for use with InstaSafe". Issue The ISA App on Windows fails to connect as expected and the error ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and on checking Windows Services (services.msc), it is noticed that the status of the InstaSafe service is stuck on 'Paused'. The ISA App Log File ...
This Article highlights the steps to be taken in case the ISA App on Windows is unable to connect and on checking Windows Services (services.msc), it is noticed that the status of the InstaSafe service is stuck on 'Starting'. The ISA App Log ...
On Microsoft Windows devices, it might be noticed in extremely rare scenarios that the Wi-Fi Adapter disconnects from the internet immediately after the ISA App connects. The issue is most likely being caused due to one of the reasons mentioned ...
The ISA App, once successfully installed and configured, generates Connection Logs that could be extremely helpful in troubleshooting issues that may crop up. Depending on the device OS, the Log File location is as follows: Locating the ISA App Log ...
This Article highlights the steps to be taken in case users are unable to successfully configure the ISA App on Microsoft Windows devices post installation and the error message is "Error fetching user configuration. This could be due to Internet ...
InstaSafe combines the disparate needs of security and access of the digital worker into a single cloud delivered scale-out platform, that can be deployed in minutes, and managed via intuitive policy-based management. It introduces a new software ...
The InstaSafe Gateway Agent is a lightweight software agent that sits in front of your on-premise or cloud hosted applications. The guides below will assist you with downloading the appropriate Gateway Agent.
This Article highlights the steps to be taken in case users are unable to login to the ISA Portal and error message is "Invalid Credentials" Issue On attempting to login to the InstaSafe Secure Access (ISA) Portal, an error message is received: ...