ISA Web Console Walkthrough
Dashboard
Upon logging into the ISA web portal, administrators are directed to the Dashboard, which shows a comprehensive snapshot of user activity. The page comprises the following key information: ONLINE GATEWAYS: Displays the number of active Gateways out ...
How to change phone number of User
Users can update their phone number stored in their profile on the ISA web portal in the following manner: Login to the ISA web portal Click on the drop-down in the far right-hand corner of the page. Click Profile. Click Update Profile In the Update ...
Configuring Export Log
This KB article describes how to configure the various export log options. The Settings > Export Log page allows the ISA web portal administrator to add log profiles to export logs from the ISA web portal to external log management solutions or ...
Event Logs
This KB article describes the information listed on this page and how to manage them. The LOGS & REPORTS > Event Log page lists the event logs. By default, the following information is listed on the page Time – The time of the event in YYYY:MM:DD ...
Application Access Log
This KB article describes the information listed on this page and how to manage them. The LOGS & REPORTS > Application Access Log page lists the users who remotely accessed corporate resources. Application Access Logs The following information is ...
Configuring Report Subscriptions
This KB article describes how to configure report subscription profiles. The Settings > Report Subscriptions page allows the ISA web portal administrator to add profiles to send periodic reports by email to various recipients. The following reports ...
Configuring Device Updates
The device update feature enables the ISA web portal administrator to remotely install software updates, upgrades, or hotfixes for individual users or user groups. Within the DEVICES & CHECKS menu on the ISA web portal, administrators can create a ...
How to view subscription and set subscription reminders on the ISA web portal
This KB article describes the information listed on the Subscription Details page and how to manage them. The Subscription Details page under the SETTINGS menu allows the ISA web portal administrator to view the number of user and gateway licenses ...
Bypass Multi-Factor Authentication (MFA) by IP address
This KB article describes how to configure Bypass MFA from Public IPs. The Bypass MFA from Public IPs option on the User Settings page allows the ISA web portal administrator to exclude users from Two-Factor or Multi-Factor Authentication (2FA or ...
Allow Direct Access to Corporate Resources
This KB article describes how to configure Allow Direct Access from Public IPs. When users are on company premises, they can directly access corporate resources through the corporate network, either wired or using corporate Wi-Fi. However, in ...
Add Company Contact Details, Upload Logo, and Set Welcome Banner
This KB article describes how to add this information on the Company Details page. The Company Details page under the SETTINGS menu of the ISA web portal allows the administrator to add contact information, upload a logo, and set a welcome banner. ...
Always-On Mode
When an InstaSafe Secure Access (ISA) user has Authentication Type set to ‘Certificate’ instead of Password+Certs, this is defined as Always-On mode. In Always-On mode, when the User Agent attempts to connect to the ISA server, the user will be ...
Access Log
This KB article describes the information listed on the Access Log page and how to manage them. The LOGS & REPORTS > Access Log page lists the ISA web console login sessions. Each entry on the page contains the username of the user, the page on the ...
Session Log
This KB article describes the information listed on the Session Log page and how to manage them. The LOGS & REPORTS > Session Log page lists the login sessions of users and Gateways. The page lists each session login and logout time of both users and ...
Time Usage Report
This KB article describes the information listed on the Time Usage Report page and how to manage them. The Time Usage Report page lists the session time of both users and Gateways for a given period. This report is useful for ISA web portal ...
Data Usage Report
This KB article describes the information listed on the Data Usage Report page and how to manage them. The Data Usage Report page lists the data usage of both users and Gateways. This report is useful for ISA web portal administrators in facilitating ...
User Last Login Report
This KB article describes the information listed on User Last Login Report page and how to manage them. The User Last Login Report page on the ISA web portal displays the list of users who connected via the ISA User Agent with the timestamp of their ...
Live Gateways
This KB article describes the information listed on Live Gateways page and how to manage them. The Live Gateways page on the ISA web portal displays the list of Gateways currently connected. The page can be used by administrators to monitor Gateways ...
Live Users
This KB article describes the information listed on Live Users page and how to manage them. The Live Users page on the ISA web portal displays the list of users currently logged in via ISA User Agents. The page can be used by administrators to ...
Configuring Access Rules
The Access Rules page on the ISA web portal allows administrators to define rules to allow or deny remote user access to corporate resources. referenced in access rules. The following types of access rules can be created: Allow or deny access to an ...
Configuring Application Groups
Application groups are pairing of IP addresses or network IDs and application services. More than one pairing can be configured within each group. Once defined, the groups are referenced in access rules. The following types of pairings can be created ...
Configuring Application Services
This user guide describes the various configuration options to manage application services on the ISA web portal. Application services are objects with an IP protocol name and one or more port numbers. Once defined, the service objects are referenced ...
Configuring Local Groups
This user guide describes the various configuration options to manage user groups on the ISA web portal. The User Groups page on the ISA web portal allows administrators to create user groups and add users to them. User groups can be created locally ...
Configuring Local Users
This user guide describes the various configuration options to manage users on the ISA web portal. The Users page on the ISA web portal allows administrators to create and maintain a database of users that either connect remotely using the ISA User ...
Setting Password Constraints
The Local Profile page under the Authentication Profiles menu allows the ISA web portal administrator to set password constraints for ISA local users. The options configured here will affect the local users on the USERS & GROUPS > Users page when ...
User Settings
The User Settings page under the Settings menu allows the ISA web portal administrator to set global parameters to InstaSafe Secure Access (ISA) users. The options configured here will affect users on the USERS & GROUPS > Users page. Activate Users - ...
Configuring Geo Binding
This article describes the step-by-step method to configure Geo Binding on the ISA web console. Geo Binding helps ISA administrators to restrict the ISA User Agent connection to specific countries, thus further securing remote access to corporate ...
Configuring Two-Factor Authentication
Two-Factor Authentication (TFA) adds one more layer of security to the ISA User Agent connection process, in addition to the username-password and certificate method of authentication. When TFA is enabled for a user or user group, the User Agent is ...
Editing, Disabling, and Deleting Sub-admins
This KB article describes the step-by-step process to edit, disable, and delete sub-admins and sub-admin roles. Sub-Admins The sub-admin role is created by the ISA web console administrator or admin. Sub-admins are configured to do a particular ...
Creating Sub-Admins
This KB article describes the step-by-step process to create sub-admins and define their roles. Admins The ISA web console administrator has full access within the web console. The ISA web console administrator’s roles and rights are created by ...
Devices
Devices are objects created either automatically or manually containing certain information about the client computers that connect to the ISA web console. When a client that has the ISA User Agent installed connects to the web console, Instasafe ...
Device Check Explained
InstaSafe Secure Access (ISA) allows administrators to define rules that check endpoint devices for mandatory compliances. These rules determine whether a device is allowed to connect. As a result, non-compliant endpoints are prevented from accessing ...
Configuring Device Checks for Windows Clients
This article describes the step-by-step process to configure Device Checks on end-point devices per user and user group. InstaSafe Secure Access (ISA) enables administrators to define rules that check endpoint devices for mandatory compliances. These ...
Configuring Device Binding on the ISA Web Console Using Manual Device Registration Details (Windows Client)
This article describes the process of configuring Device Binding using manual Device Registration for a Microsoft Windows PC. One method of Device Registration occurs when Instasafe Secure Access (ISA) automatically captures certain device ...
Performing Bulk Operation on Device List
This article describes the method to perform bulk operation on devices listed under the Devices page on the ISA web console. When a user's device information is captured, the default status of the device is pending approval. Until approved or ...
Configuring Device Binding on the ISA Web Console Using Automatic Device Registration Details
Device Registration occurs when Instasafe Secure Access (ISA) automatically captures certain device identification details when an ISA User Agent connects to the ISA Controller. The information captured during Device Registration are: MAC Address of ...
Configuring Microsoft Active Directory (AD) Integration on the ISA Web Console
Microsoft Active Directory (AD): Microsoft Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It provides authentication and authorization mechanisms, as well as a framework for organizing and managing ...
Adding a Gateway Profile on the ISA Web Console
Before deploying the ISA Gateway at the corporate network edge, a Gateway profile must be created on the ISA web console. When creating the profile, you can specify the IP addresses of your internal resources and services that need to be accessed by ...